IMPLEMENTASI PELAYANAN INFORMASI DAN PENGADUAN PUBLIK PADA BAGIAN ORGANISASI SEKRETARIAT DAERAH KABUPATEN TIMOR TENGAH UTARA

Gheta, Ignasius Palle (2022) IMPLEMENTASI PELAYANAN INFORMASI DAN PENGADUAN PUBLIK PADA BAGIAN ORGANISASI SEKRETARIAT DAERAH KABUPATEN TIMOR TENGAH UTARA. Undergraduate thesis, Univrsitas Timor.

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Abstract

Ignasius Palle Gheta. NPM: 22170036, dibimbing oleh Dr. AP. Aplonia Pala, S.Sos.,MM selaku pembimbing utama dan Anita Lassa, S.Pd.,MM selaku pembimbing pendamping. The title of the thesis is Implementation of Information Services and Public Complaints in the Organizational Section of the Regional Secretariat of North Central Timor Regency. The main problem in this research is that there are still many people who have not been able to use public information service complaints using the SP4N-LAPOR! application, so many complaints from the public have not been conveyed properly. The purpose of this study was to analyze the Implementation of Information Services and Public Complaints in the Organizational Section of the Regional Secretariat of North Central Timor Regency regarding the use of the LAPOR!-SP4N application. The method used in this study is a qualitative method with data collection techniques through observation, interviews and documentation. The sources of the informants are the Head of Division and Head of Sub-Section from research institutions and the public who are aware of the SP4N-LAPOR! application. The results of the study indicate that the implementation of Public Information and Complaints Services in the Organizational Section of the Regional Secretariat of North Central Timor Regency has been running in accordance with the regulation of the Regent of North Central Timor Number 63 of 2021 concerning Standard Operational Procedures for Management of Public Service Complaints Through People's Aspirations and Online Complaints Service (LAPOR). In the Organization and Management Section of the Regional Secretariat of North Central Timor Regency to accommodate the aspirations and complaints of the community regarding public services. However, the implementation of program socialization to the community is still lacking.

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